What is Quality Management?

Quality management is the process of overseeing all the tasks and activities that are required to be completed to conserve a chosen level of quality/ excellence. This involves the determination of creating and implementing quality planning and assurance, a quality policy and quality improvement and quality control. It can also be known as total quality management (TQM). Overall, quality management is something that focuses on and prioritizes long-term goals through the implementation of short-term initiatives.

Quality management principles are:

  • Leadership
  • Focusing on customers
  • Improvement
  • Process approach
  • Relationship management
  • Engagement of people
  • Evidence-based decision making

These principles can vary from organisations to organisations and can change over time.

document verification

Document Verification

Fully automated. No Human-in-the-loop.

Learn more
1 Platform 8 checks

1 Platform - 8 Checks

Innovative Platform For Employment Vetting

Learn More
Tier 2 Sponsor Mock Audit

Tier 2 Sponsor: Mock Audit

Immigration compliance and right to work checks

Learn More

Use Complygate to increase confidence in decision making.

Learn more


Check our blog for latest industry news and update about new releases.

Complygate is the best HR software for SMEs.

16 Apr 2021

21 Future HR Jobs

There has been a considerably great difference in the way we work, where we work, and most important the use of technologies to keep in touch with each other. This has had a prompt impact around the g

Read More
12 Apr 2021

Agile High Potential Employees (HIPO): The Future of Fashion

One trendy area for HR practitioners concerns the management of so-called ‘high potential employees’ or ‘HiPo’ or ‘HIPO’. Is this the future of fashion for Employee Resourcing?

Read More
08 Apr 2021

Are Employees Working Harder in Lockdown?

Work outside the normal working hours during the lockdown has contributed to serious health issues amongst the remotely-working workforce.

Read More