WWW.COMPLYGATE.CO.UK is committed to safeguarding your privacy online. It is very important to us that you should be able to use and enjoy our websites without having to compromise your privacy in any way. This policy may change from time to time so please check our websites regularly.

Changes to the privacy notice and your duty to inform us of changes

The data protection law in the UK has changed on 25 May 2018. This privacy notice sets out most of your rights under the new laws. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

These websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

These websites are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Who is collecting your information?

Our websites are operated by Complygate Limited, whose registered office is at 11 Kingfisher Business Park, Arthur Street, Redditch, Worcestershire, United Kingdom, B98 8LG and trading at 65 Church Street, Birmingham, B32DP.

Controller

Complygate Limited, whose registered office is at 11 Kingfisher Business Park, Arthur Street, Redditch, Worcestershire, United Kingdom, B98 8LG is the controller and responsible for your personal data (collectively referred to as "Complygate", we", "us" or "our" in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Complygate Limited

Name or title of DPO: Mr John Holt

Email address: [email protected]

Postal address: Complygate Limited, 65 Church Street, Birmingham B3 2DP

Telephone number: 0121 655 0311

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 22 June 2018 and historic versions are archived and can be obtained by contacting us.

What personally identifiable information is collected from you?

Personal information may be gathered when you submit information to us or register for services via our websites. This may include asking you for your name and address, including an email address and your profession or employer. The more accurate the information you volunteer, the better we are able to respond to your enquiries and customise your experience of our web sites.

Complygate occasionally asks users to complete surveys that we use for research purposes. Whenever we collect personal information we include a link to this Privacy Policy on the page in question.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. Complygate would not be liable for any loss of your business due to non performance of the contract.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below . Technical Data from the following parties:
• analytics providers such as Google based outside the EU;
• advertising networks such as LinkedIn, Facebook and other social media platforms based inside OR outside the EU: and
• search information providers such as Google, Bing, Duckpile etc. based inside OR outside the EU.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe, PayPal etc. based inside OR outside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
• Tier 2 Sponsor list based in the UK.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Complygate group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or] by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties for example, third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets or Internal Third Parties, and External Third Parties (please refer to the glossary below). Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

The GDPR provides the following rights for individuals:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

 If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

Internal Third Parties

Our staff, employees and agents.

External Third Parties

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data

This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Cookies Policy

What are cookies and how does Complygate use them?

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. Cookies can make a web site more useful by allowing the site to personalise information for visitors and by storing information about customer preferences on a particular site. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers. The cookie information does not include personal data such as name, age, phone number, e-mail address or mailing address.

The Complygate website only uses non-persistent, essential cookies in order for the site to operate as you expect. These cookies are temporary and contain no personally identifiable information.

Some of Complygate.co.uk online services also use cookies to maintain session states in ASP.NET. These cookies are temporary and contain no personally identifiable information.

How does Complygate software use your information?

Complygate's primary goal in collecting personal information concerning you is to enable us to respond to your enquiries as promptly and accurately as possible.

We undertake research on our users’ demographics, interests and behaviour based on the information provided to us upon registration, from our server log files or from surveys. We do this to better understand and serve you. This research is compiled and analysed on an aggregated basis.

With whom does Complygate share your information?

When you are on Complygate.co.uk website and are asked for personal information, you may not be sharing that information with Complygate.co.uk alone. This is because some services are offered jointly with a partner company. In order to provide this co-branded service to you, it is necessary for us to share your personal information with those partner companies.

Your information will not be shared with any third party without your written consent.

When you join one of our email newsletter services, the emails you receive may include advertising material and links to advertisers’ web sites. This does not mean that your details have been passed to the advertiser in question. Furthermore, at the end of each newsletter you will find either a hyperlink or a description of a route to stop receiving further editions of that newsletter, should you so wish.

What kind of security precautions are in place to protect the loss, misuse, or alteration of your information?

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, whilst we continually strive to protect your personal information and appreciate your need for security, Complygate software can neither ensure nor warrant the security of any information you transmit to us or from our online services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

What else you should know about your online privacy?

Please keep in mind that whenever you voluntarily disclose personal information online – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Complygate Limited staff will NEVER compromise your security by asking for your password online. Please be careful and responsible when you are online.

If you have any requests concerning your personal information or any queries with regard to these practices, please contact us by e-mail: [email protected]

Complygate Limited is registered in England and Wales with company number 11382934, the registered office of which is at 11 Kingfisher Business Park, Arthur Street, Redditch, Worcestershire, United Kingdom, B98 8LG.

General Terms:

Please read these Website General Terms of Use (“General Terms”) carefully before using this website (the “Site”) and its services (the “Services”). Using the Site and Services indicates that you accept these General Terms. If you do not accept these General Terms, do not use the Site and Services.

If we change these General Terms, we will post the revised document here with an updated effective date. If we make significant changes to these General Terms, we may also notify you by other means such as sending an email or posting a notice on our home page.

Information About Us

The Site and its services are operated by Complygate Limited, trading as ComplyGate (“we”, “our” or “us”) (Company registration number: 11382934 whose registered office is at 11 Kingfisher Business Park, Arthur Street, Redditch, Worcestershire, United Kingdom, B98 8LG). You can contact us using the following email address: [email protected]

Access to the Site and Services

• Subject to any contractual obligations we may owe to any users of our paid services, we shall not be liable if for any reason the Site and Services are unavailable at any time or for any period.
• From time to time, we may restrict access to all or some parts of the Site and Services to users who have registered with us.
• If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
• We reserve the right to restrict or deny you access to all or some parts of the Site and Services if, in our opinion, you have failed to comply with these General Terms.

By using our Site you accept these General Terms

By using our Site, you confirm that you accept these General Terms of use and that you agree to comply with them.

If you do not agree to these General Terms, you must not use our Site.

We recommend that you print a copy of these General Terms for your future reference.

There are other terms that may apply to you.

These General Terms of use refer to the following additional terms, which also apply to your use of our Site:

• Our Privacy Policy [Click Here].

We may make changes to these General Terms

We amend these General Terms from time to time. Every time you wish to use our Site, please check these General Terms to ensure you understand the terms that apply at that time. These General Terms were most recently updated on 22 June 2018.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs, fix any bugs and our business priorities.

We may suspend or withdraw our Site at any time.

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our Site is only for users in the UK

Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

Do not rely on information on this Site

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Intellectual Property and Permitted Use

• We are the owner or licensee of all intellectual property rights in the Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such legal rights are reserved.
• You may print and download extracts from the Site and Services for personal non-commercial use on the following basis:
• no documents or related graphics are modified in any way;
• no graphics are used separately from accompanying text; and
• no copyright and trade mark notices are removed.
• You agree not to:
• use the Site and Services for commercial purposes without obtaining our prior written agreement;
• copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any content of the Site and Services except as permitted above.

Material Submitted by You

• Except for information that identifies you personally (e.g. your name, address, telephone number, email address and CV), any material which you submit will be considered non-confidential and non-proprietary such that we shall have the right to use, copy, distribute and disclose it to third parties for any purpose.
• You agree not to submit any material:
• that is false, misleading, defamatory, discriminatory, threatening, offensive, abusive, likely to cause someone anxiety or distress, encourages violence or racial or religious hatred, blasphemous, pornographic, in breach of confidence, in breach of privacy; or
• that infringes any intellectual property rights, such as copyright and trade marks. This means generally that you must own the rights in everything you submit or must obtain permission from the rights owner to submit the material; or
• which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or
• which encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful.
• We are not obliged to use material submitted by you and we may remove from the Site, the Services and our database any of the material submitted by you at our sole discretion.
• We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone submitting material in breach of clause 4.2.
• We will not be responsible, or liable to any third party, for the content or accuracy of any materials submitted by you.
• We are not responsible for websites we link to.
• This Site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
• If you wish to complain about information and materials uploaded by other users please contact us on [email protected]

Data Protection and Privacy

• We use and process your personal information in accordance with our Privacy Policy.
• We comply with the Data Protection Legislation which for the purposes of this clause shall mean (i) the General Data Protection Regulation (EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time in the UK and (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

Third Party Content and Links

• We are not liable or responsible for the third party content on the Site and in the Services. Third party content includes, for example, material posted by other users of the Site and Services, job vacancy advertisements and display advertising.
• Where the Site and Services contain links to other sites and resources which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third party sites or resources.
• We have no control over the contents of those sites or resources.
• Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

Our Liability

• The material contained on the Site and in the Services is for information purposes only and does not constitute advice. You should carry out your own check in respect of any information on the Site and in the Services and use your own judgement before doing or not doing anything on the basis of what you see. Unless expressly stated in writing by us or required by law, we give no warranties of any kind in relation to the materials on the Site and in the Services.
• We are not liable for:
• any action you may take as a result of relying on any information/materials provided on the Site and in the Services or for any loss or damage suffered by you as a result of you taking such action; or
• any dealings you have with third parties (e.g. other users or advertisers) that take place using or facilitated by the Site and Services; or
• any liability for losses which are not a foreseeable or likely consequence of (i) your use of the Site and Services, or (ii) a breach by us of these General Terms.
• We are not responsible if you cannot use the Site and Services properly or at all because of any event outside our control (e.g. the performance of your or our internet service provider, your browser, online breach or the internet.)
• The Site and Services rely in part on software to work. Whilst we monitor the Site and Services and try to fix bugs promptly, we do not guarantee that the Site and Services will be error free, available all the time and/or free from viruses.
• In particular:
• If you are a business user:
• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
• If you are a consumer user:
• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy .

• Nothing in these General Terms affects any liability which we may have for death or personal injury arising from our negligence, fraud or any other liability which cannot be excluded or limited by law.

We are not responsible for viruses and you must not introduce them.

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Validity of these General Terms

If any part or provision of these General Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.

Applicable Law and Jurisdiction

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Conditions of Use:

Complygate Licence Agreement:

Please read this Licence Agreement carefully before using the Complygate software.

BY USING THIS SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENCE AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT, YOU MUST DECLINE TO USE THIS SOFTWARE. THE PURCHASE OF A LICENCE IS REQUIRED FOR USE OF THE SOFTWARE AND USE WITHOUT PURCHASE OF A LICENCE IS ILLEGAL. COMPLYGATE LIMITED WILL PROSECUTE WITHIN THE FULL MEANS OF THE LAW ANY BREACH OF THIS LICENCE AGREEMENT.

• “The software” means ANY Complygate software published and owned by Complygate Limited.
• “Documentation” means any material supplied as part of the software or with the software or any other material supplied or owned by Complygate Limited.
• “You” means the end user of the software, having purchased a relevant software key, licence or subscription.
• “Licence” means a licence of use granted at the discretion of Complygate Limited.
• “Commencement period” means the period for which you hold a valid licence starting with the date on which the licence was issued.
• “Complygate Limited” means Complygate Limited Company Registration Number 11382934 whose registered office is at 11 Kingfisher Business Park, Arthur Street, Redditch, Worcestershire, United Kingdom, B98 8LG who are the registered Owner of the Software.
• “Owner” means Complygate Limited.

1. Grant of Licence

For Registered Users Upon agreeing to these terms Complygate Limited, publishers of this Software and Documentation, grants you a non-exclusive, non-transferable Licence to use the programme with which this licence is distributed for the period of 24 months, for a fee which is published on our website (www.complygate.co.uk) including any documentation files accompanying the Software, through an internet browser to support up to the number of simultaneous users for which you have paid the Licence fee, provided that: (i) the Software is NOT modified; (ii) all copyright notices are maintained on the Software; and (iii) you agree to be bound by the terms of this Licence Agreement. The Software and Documentation shall be used only by you, only for your own personal or internal business use or for the benefit of any other person or entity.

THE SOFTWARE MUST NOT BE USED FOR ANY COMMERCIAL ACTIVITY FOR WHICH A FINANCIAL OR OTHER GAIN IS MADE WITHOUT THE EXPRESS WRITTEN PERMISSION OF COMPLYGATE LIMITED.

2. Ownership

You have no ownership rights in the Software and Documentation. You have a licence to use the Software and Documentation only, as long as this Licence Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein and appertaining to the Software, shall remain at all times the property of Complygate Limited. Any other use of the Software by any person, business, corporation, government organisation or any other entity is strictly forbidden and is a breach of this Licence Agreement.

3. Copyright and Intellectual Property

You acknowledge that all Intellectual Property Rights in the Software and any maintenance releases belong and shall belong to the Owner or the relevant third-party owners (as the case may be), and You shall have no rights in or to the Software other than the right to use it in accordance with the terms of this Licence.

Copyright © 2018 Complygate Limited

The Software and Documentation contains material that is protected by Copyright. All rights granted to you herein are expressly reserved by Complygate Limited. You may not remove any proprietary notice of Complygate Limited from any copy of the Software or Documentation.

(a) Ownership of copyright

We own the copyright in: (i) this website; and (ii) the material on this website (including, without limitation, the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website).

(b) Copyright licence

We grant to you a non-exclusive revocable licence to: (a) view this website and the material on this website on a computer or mobile device via a web browser;

(i) copy and store this website and the material on this website in your web browser cache memory; and (ii) print pages from this website for your own personal and non-commercial use.

We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

(c) Data mining

The automated and/or systematic collection of data from this website is prohibited.

You may request permission to use the copyright materials on this website by writing to [email protected]

(e) Enforcement of copyright

We take the protection of our copyright very seriously. If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by email to [email protected]

(f) Infringing material

If you become aware of any material on our website that you believe infringes your or any other person's copyright, please report this by email to [email protected]

4. Restrictions

You may not publish, display, disclose, rent, lease, modify, loan, distribute, or create derivative works based on the Software or Documentation or any part thereof. You may not reverse engineer, decompile, translate, adapt, or disassemble the Software and Documentation, nor shall you attempt to create the source code from the object code for the Software. You may not transmit the Software over any network or between any devices, although you may use the Software to make such transmissions of other materials.

5. Confidentiality

You acknowledge that the Software and Documentation contains proprietary trade secrets of Complygate Limited and you hereby agree to maintain the confidentiality of the Software using at least as great a degree of care as you use to maintain the confidentiality of your own most confidential information. You agree to reasonably communicate the terms and conditions of this Software Licence Agreement to those persons employed by you who come into contact with the Software and Documentation, and to use reasonable best efforts to ensure their compliance with such terms and conditions, including, without limitation, not knowingly permitting such persons to use any portion of the Software for the purpose of deriving the source code.

6. Limited Warranty

Complygate Limited warrants for a period of thirty (30) days after purchase that the software will operate substantially in accordance with the documentation. Should the software not so operate, your exclusive remedy, and Complygate Limited’s sole obligation under this warranty, shall be, at Complygate Limited’s sole discretion, correction of the defect or refund of the purchase price paid for the software. Any use by you of the software is at your own risk. This limited warranty is the only warranty provided by Complygate Limited regarding the software. Except for the limited warranty above, the software is provided "as is" to the maximum extent permitted by law. Complygate Limited disclaims all other warranties of any kind, either expressed or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. Complygate Limited does not warrant that the functions and information contained in the Software and Documentation will meet any requirements or needs you may have, or that the software will operate error free, or in an uninterrupted fashion, or that any defects or errors in the software will be corrected, or that the software is compatible with any particular platform. Some jurisdictions do not allow the waiver or exclusion of implied warranties so they may not apply to you.

7. Limitation of Liability

In no event will Complygate Limited be liable to you or any third party for any incidental or consequential damages (including, without limitation, indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, or loss of business information) arising out of the use of or inability to use the software, or for any claim by any other party, even if Complygate Limited has been advised of the possibility of such damages. Complygate Limited aggregate liability with respect to its obligations under this agreement or otherwise with respect to the software and documentation or otherwise shall not exceed the amount of the Licence fee paid by you for the software and documentation.

8.Export Restrictions

This Licence agreement is expressly made subject to any laws, regulations, orders, or other restrictions on the export from the United Kingdom of the software or information about such software which may be imposed from time to time by the government of the United Kingdom. You shall not export the software, documentation, or information about the software and documentation without consent of Complygate Limited and compliance with such laws, regulations, orders, or other restrictions.

9. Service charge

You agree to pay such charges as Complygate Limited deems fit to impose as a service charge for the provision of the Software and Documentation. The total sum of this amount will be clearly stated to you before the commencement period and may be paid in a single payment at the beginning of the commencement period or on a monthly basis at the discretion of Complygate Limited. A licence to the software and documentation will be granted upon payment of the service charge or upon the acceptance of monthly payment agreement between you and Complygate Limited. Any payment made for the purposes of a service charge is non-refundable. If monthly payment is being made the full amount is payable at any time upon request from Complygate Limited and may not be discounted if service is terminated before the end of the commencement period. If such is the case and this agreement is terminated before the full service charge has been paid by you to Complygate Limited the full amount of service charge is payable as if it were paid in full at the beginning of the commencement period immediately.

10. Termination

This Licence Agreement is effective until it is terminated. You may terminate this Licence Agreement at any time by returning to Complygate Limited all copies of the Software and Documentation in your possession or under your control. If you decide to terminate this agreement you will be liable for any service charge outstanding in respect of a commencement period.

Complygate Limited may terminate this Licence Agreement for any reason, with immediate effect by giving you notice in writing including, but not limited to, if Complygate Limited finds that you have violated any of the terms of this Licence Agreement. Upon notification of termination, you agree to destroy or return to Complygate Limited all copies of the Software and Documentation and to certify in writing that all known copies, including backup copies, have been destroyed. All provisions relating to confidentiality, proprietary rights, and non-disclosure shall survive the termination of this Software Licence Agreement. If Complygate Limited decide to terminate this agreement due to the above you will be liable for any service charge outstanding in respect of a commencement period.

11. Renewal

Your licence to this service will last for an initial term of twenty-four (24) months and will then automatically terminate unless you give us notice in writing at least thirty (30) days before the end of the term in which case it will continue for a further period of six months. Thereafter the service will last for periods of six months and will automatically terminate unless you give us notice in writing at least 30 days before the end of each six month period in which case the service will continue for another six month term.

12. Disclaimer

The information and material included in this software by no means conveys legal advice or gives specific requirements. Any action taken by you or any other party in light of information provided in this software or by Complygate Limited is entirely at your discretion and Complygate Limited accepts no responsibility for any loss or damage liable to you or any third party for any incidental or consequential damages (including, without limitation, indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, or loss of business information) arising out of the use of the software.

13. General

This Licence Agreement shall be construed, interpreted and governed by the laws of England and Wales without regard to conflicts of law provisions thereof. The exclusive forum for any disputes arising out of or relating to this Licence Agreement shall be the courts of England and Wales unless you are resident in Northern Ireland in which case you may commence suit in the courts of Northern Ireland or if you are resident in Scotland in which case you may commence suit in the courts of Scotland. This Licence Agreement shall be the entire Agreement between the parties hereto. Any waiver or modification of this Licence Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this Licence Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this Licence Agreement shall be interpreted so as to reasonably affect the intention of the parties.