What is emotional intelligence?
- Emotional intelligence is being able to control, perceive and understand emotions.
- Emotional intelligence is suggested by researchers to be a characteristic that a person is born with. However, researchers also suggest that emotional intelligence is something that can be learnt and strengthened.
- It is essential to be able to control and express emotions, as well as being able to have an understanding of it, interpreting and responding to other emotions.
- The reason it is important to have an understanding of other emotions is that not being able to recognise when a colleague is upset or angry can impact a business.