What is emotional intelligence?


  • Emotional intelligence is being able to control, perceive and understand emotions.
  • Emotional intelligence is suggested by researchers to be a characteristic that a person is born with. However, researchers also suggest that emotional intelligence is something that can be learnt and strengthened.
  • It is essential to be able to control and express emotions, as well as being able to have an understanding of it, interpreting and responding to other emotions.
  • The reason it is important to have an understanding of other emotions is that not being able to recognise when a colleague is upset or angry can impact a business.
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