HR Terminology Emotional Intelligence

Complygate has put together a complete list of key HR terms, phrases, acronyms and jargon to assist HR professionals in navigating the extensive, ever-growing HR terminology. We would like to encourage you to read, share and make use of this terminology collection. If you have any suggestions of terms or keywords we have missed, please contact us and we will include them in our next update.

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What is emotional intelligence?


  • Emotional intelligence is being able to control, perceive and understand emotions.
  • Emotional intelligence is suggested by researchers to be a characteristic that a person is born with. However, researchers also suggest that emotional intelligence is something that can be learnt and strengthened.
  • It is essential to be able to control and express emotions, as well as being able to have an understanding of it, interpreting and responding to other emotions.
  • The reason it is important to have an understanding of other emotions is that not being able to recognise when a colleague is upset or angry can impact a business.
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