Refund Policy for Digital Products
Complygate HR Software
Our pricing structure and Fees are displayed on our website: https://www.complygate.co.uk/hr-software-pricing
Once the monthly subscription fee has been charged at the start of a new billing cycle, you have 14 days for users in the UK and EU/EEA from the start of your first paid billing cycle to cancel your subscription for a refund.
Any set-up cost or administration cost incurred by Complygate Limited will not be refunded.
Complygate Compliance Centre
Our pricing structure and Fees are displayed on our Website https://www.complygate.co.uk/employee-background-check-companies-birmingham
All amounts and Fees stated or referred to on Complygate Compliance Centre website:
- shall be payable in pounds sterling (£)
- are non-cancellable and non-refundable
- are exclusive of value added tax, which shall be added to Complygate's fees at the appropriate rate. In line with VAT legislation, all services purchased on behalf of a Customer, including but not limited to the DBS and DS charges collected on behalf of the organisations, will be treated as disbursements for VAT purposes, and will therefore not be subject to VAT.
Complygate cannot be held responsible for and does not accept any liability in relation to the time taken by any card issuer or other party, to process any refund to a Customer’s payment card (as applicable) or via any other refund method.
